About This Site
This site is for anyone who believes that service-oriented, user-focused content is the driving force behind the best websites and technical documentation. It is also a resource for technical writers and editors.
I am a consultant specializing in technical communication. I analyze, organize, and deliver simplified information that people can understand.
My expertise includes
- Professional writing and editing
- Training and help content that supports the user experience
- Content strategy for websites and knowledge bases
Background
I have been writing technical documentation and conducting user training since 1986. The web captivated and adopted me in 1996. Over the years I have held many roles, including technical writer, technical editor, instructional designer, classroom/online instructor, web designer, information architect, and content strategist.
I have a keen interest in social media technologies and how they are changing the the world. I am especially interested in projects where social media technologies are being creatively used by businesses.
Clients
Here is a partial list of employers and clients, past and present, full-time and part-time:
- BedRock Software
- District of Columbia Government
- Fannie Mae
- Foley & Lardner
- Hughes Network Systems
- MadCap Software
- National Cancer Institute
- National Science Foundation
- QuadraMed Corporation
- Sprint/Nextel
- United States Mint
- World Bank
Blog Posts
This is not a personal site per se, though I keep the tone informal. I generally write about subjects that are related to what I do for a living, though I may occasionally go off on a tangent. I like to encourage an information exchange, and I enjoy receiving reader responses. I always learn from you.
Professional Affiliations
I am a senior member of the Society for Technical Communication and a past president of the Washington, DC chapter. I also belong to the following organizations:
- Association for Information and Image Management
- Information Architecture Institute
- Usability Professionals Association
