About This Site

This site is for anyone who believes that service-oriented, user-focused content is the driving force behind the best websites and technical documentation. It is also a resource for technical writers and editors.

I am a consultant specializing in technical communication. I analyze, organize, and deliver simplified information that people can understand.

My expertise includes

  • Professional writing and editing
  • Training and help content that supports the user experience
  • Content strategy for websites and knowledge bases


Eddie VanArsdall

I have been writing technical documentation and conducting user training since 1986. The web captivated and adopted me in 1996. Over the years I have held many roles, including technical writer, technical editor, instructional designer, classroom/online instructor, web designer, information architect, and content strategist.

I have a keen interest in social media technologies and how they are changing the the world. I am especially interested in projects where social media technologies are being creatively used by businesses.


Here is a partial list of employers and clients, past and present, full-time and part-time:

  • BedRock Software
  • District of Columbia Government
  • Fannie Mae
  • Foley & Lardner
  • Hughes Network Systems
  • MadCap Software
  • National Cancer Institute
  • National Science Foundation
  • QuadraMed Corporation
  • Sprint/Nextel
  • United States Mint
  • World Bank

Blog Posts

This is not a personal site per se, though I keep the tone informal. I generally write about subjects that are related to what I do for a living, though I may occasionally go off on a tangent. I like to encourage an information exchange, and I enjoy receiving reader responses. I always learn from you.

Professional Affiliations

I am a senior member of the Society for Technical Communication and a past president of the Washington, DC chapter. I also belong to the following organizations:

Links to My Service Pages

More Information About My Background

My professional bio and resume (PDF)

Back to top